Program Advisor (2 Positions)

Fredericton, NB

As our new Program Advisor, you will:

• Provide holistic academic advising. You will deliver individualized advising through online video, phone, and written communication, guiding students through course sequencing, workload planning, program progression, and graduation pathways across multiple terms and sessions. You will interpret Academic Calendar regulations, program requirements, and institutional policies, translating them into clear, actionable guidance.
• Operate as a frontline Registrar’s Office advisor. You will serve as an initial point of contact for a wide range of student inquiries, triaging concerns and directing students to appropriate services such as Appeals, Accessibility, Records and Registration, and other support teams. You will act as a navigator across university systems, ensuring students understand where and how to access support.
• Execute registrarial processes and maintain student records. You will participate in pre-registration activities, using these opportunities to identify advising needs and proactively connect with students. You will support and process student requests, including leaves of absence, withdrawals, re-entries, and registration changes such as course adjustments and late registration. This includes collecting and reviewing documentation, updating student status in systems, maintaining accurate records, and ensuring all actions are completed in alignment with policy and audit requirements.
• Monitor student progress and provide early intervention. You will track academic standing and engagement indicators, including students on probation, conditional admission, or academic improvement plans. You will conduct proactive outreach to support students experiencing academic difficulty, disengagement, or competing personal and professional responsibilities, which are common among online learners, helping them stay on track and avoid escalation to withdrawal or appeal.

For more information click here!